Monday, October 02, 2006

A Small List

Here is a small list of folks who have not had the best of experiences with the worlds worst business. But this is just a google search from the first two pages.

A Fellow TWC Hater

Why Do I Even Care!

So this is follow up to the story just below.

After the guy tried to fix my coaxial cable (which is where the trouble was beginning) he mentioned that the cable is broken in such away that I needed to clear things with the city of Los Angeles.

I needed to clear things up?!?!?

what on earth could I do to get the city of Los Angeles, a metropolis buereaucratic nightmare, to fix my cable?

It's hard enough to contest a traffic ticket here!

So even after the company has completely F-ed up, they still can't do anything right.(what a surprise!) They would prefer me to go to the city and spend all my time cutting through red tape, so they can turn around and charge me up the wazoo.

When all is said and done, the service still wouldn't work. Why?

Beacause Time Warner Cable Sucks!

You Would Think...

So After two weeks has passed since I told Time Warner to "Take their Cable and Shove it!", Who shows up on my doorstep this morning? The Guy who is supposed to "actually" fix the cable. So.... uh............

Now before I develop a tick in my eye, I calmly dish some answers from him.

I asked him "did you get this work order this morning"?

He Answers "yes" and then attempts to explain that he is a third party company that Time Warner Hires out.

Then I ask, "What is the date of the work order"?

He says, "August 24th"


Today is October 2. What the hell happened to the entire month of September?

My wife and I had a pretty good laugh seeing how we understand the incompetence of this company and it's lack of communication between all of it's employees. This poor fellow was just trying to be punctual. Regretfully I had to tell him that we were never able to get cable, thus canceled the order due to the riduculous nature of how Time Warner Cable is run.

He laughed and agreed with me, then paused for a moment. "Do you want me to go ahead and fix the cable for any type service you are looking for in the future", he said. "They pay me for it any way".

After a brief pause I exclaimed, "Sure!" If Time Warner has to go out of pocket for it, why not!

I like making terrible companies pay for something that they should have fixed. This one is for all you little people out there that can't get any props from the this awful company.

Thursday, September 28, 2006

Speed - Give me Speed

I've been hunting for a solution to the MegaSpeed Internet at my house and have found nothing on a consumer level.

I did talk to SBC and they are offering a package that can go 3.0 to 6.0 Mbps through DSL, but your particular area has to be outfitted with Fiber (as opposed to copper which is the norm for 1.5 Mbps). This is something that will happen if the company (SBC) believes they have a huge market oppurtunity to balance out the cost of providing infrastructure.

Soooooooo, back to the drawing board.

With Cable, as is true with DSL, your max speed according to your account is - whatever your contract says it is. The actual speed you are getting is 100% slower. These are just the facts of life. 1.5 Mbps is actually more like 600kbps down and 100 kbps up. Cable would be the same thing. 3 Mbps is 1 mbps down and 500 kbps up. The difference is staggering when compared to DSL. But where the Hell is all that extra speed I am paying for?

Time Warner would tell you it's due to the bandwidth the entire neighborhood is getting. So your speed could even be worse than DSL at times. But this is nothing that Time has any control over. Why you may ask? Because Time Warner Doesn't know how to conduct anything. They are lucky if they can even get a tv signal.

Thursday, September 21, 2006

Incompetent Bastards

I have recently tried to get cable internet in the los Angeles Area.

Sadly, there is only one game in town. Time Warner Cable. I was what you would have called a "new client". Businesses generally like and try to please these types. However I was left in the cold. I tried to get services installed for... are you ready for this... 2 months. I need both hands to count the number of visits I had by installation guys. And each time I had the famous "time box" I had to wait for this person. (sigh)

Time Warner Cable is, to say the least, THE MOST inadequate and incompetent cable service I have EVER KNOWN!

I would love to get into a tirade on how awful this company is but I'm afraid I'd be writing for days. So what I intend to do with this Blog is find all the individuals out there who have (1.) attempted to get service and failed or (2.) have service already and can't get the proper help to save their lives.

If you feel that Time Warner Cable has screwed you in some form or fashion, please tell me all about it. It doesn't matter if you are East Coast, Central, Mountain, or Pacific. I want to hear from you all!

thanks so much